Case Manager / Facilitator – Restart Your Career (RYC)

Case Manager / Facilitator – Restart Your Career (RYC)

Job Information:

Location: Edmonton

Part Time/Full Time: Full Time

Temporary/Permanent: Permanent

Hours of Work: 35 hours/ week

Salary Range: $45,000 to $50,000 annually

Deadline for Submission: October 31, 2023

EmployAbilities Restart Your Career (RYC) Program is currently looking to fill a Case Manager/Facilitator position. This position is based out of the Edmonton office and will require the individual to work in person. We require an individual who is innovative, collaborative, compassionate, inclusive and committed to integrity to play a key role in the on-going success of EmployAbilities and our clients.

Reporting to the Program Supervisor, the Case Manager is responsible for intake and assessment duties, ongoing coordination, implementation and facilitation of curriculum, case management and monitoring of one group of participants within the RYC program, and is an integral part of the RYC team.

Intake & Assessment

  • Conduct individual assessment interviews to determine client selection for RYC program
  • Assist in the identification of individual’s employment barriers, employability and learning needs
  • Request additional mental health/medical/physical documentation from attending professionals to support individual’s participation in the program
  • Provide referrals/suggestions to alternative programs and services
  • Arrange for external assessments for special needs e.g. DRES, functional, psychological
  • Perform initial assessment of needs for assistive technology and disability related supports
  • Assist client in accessing necessary and appropriate interventions and social supports
  • Assist in the final selection of individuals for the current intake
  • Ensure accepted individuals application information is entered into the Foundational Learning (FL) Student Management System for funding approval

Case Management

  • Ensure that all attendance and progress policies are adhered to and recorded appropriately
  • Provide reminders to individuals regarding books fees and payments to Admin
  • Maintain client case management activities providing referrals and recommendations to external services as needed
  • Maintain client database (Apricot) and files ensuring individual, program and statistical information is up to date
  • Ensure that participants withdrawals are entered into the FL Student Management System immediately
  • Solicit and provide feedback regarding participants issues and concerns as needed and requested
  • Act as a resource in the resolution of issues, strategy development, etc. to assist participants in progressing forward in a timely manner
  • Promote use of career development and vocational rehabilitation theory and practice to assist participants with realistic employment goals

Facilitation and Training

  • Provide facilitation, instruction and training room management for the professional development component
  • Ensure completion of assignments and grading of such within the designated timelines
  • Follow up with participants on outstanding assignments
  • Ensure follow up and supports for participants requiring additional assistance
  • Coordinate the scheduling of external facilitators for program components
  • Assist in the coordination of program completion and graduation activities
  • Promote the ongoing development and enhancement of workshops and services to meet participant needs and changes in technology and/or the current Edmonton labour market

Employment Placement

  • Work with the job development team with all activities related to marketing of participants including work practicums, etc. to secure employment or further education opportunities, and 90 day follow up status

Community Liaison

  • Develop and maintain professional contact with other agencies and organizations relating to the provision of the program
  • Work cooperatively with Employment Development Supervisor to increase awareness among employers of the benefits of hiring individuals with disabilities
  • Represent the agency in a professional manner at all times


  • Ensure that all criteria and statistical documentation required by provincial government is adhered to
  • Implement all Alberta Skilled Trades & Professions, Foundational Learning and agency regulations, policies and procedures
  • Monitor program progress, assignments, transcripts and participant outcomes, identify and implement program changes as required
  • When requested, submit reports on activities to Program Supervisor

Other Duties

  • Perform other related duties as required
  • Attend agency staff and program meetings as required

Your Qualifications:

  • Degree/diploma in Adult Education, Human Resources, Health Services, Social Work or Business Administration and/or related field
  • Several years experience in the provision of employment related services
  • Previous experience in intake and assessment, case management, facilitation, and life skills coaching.
  • Previous experience working with persons with disabilities, barriers to employment or other at-risk populations
  • Willingness to travel within the City of Edmonton
  • Willingness to participate in professional development activities for both personal and agency benefits
  • Clear criminal record check.

Why Join the Team

We offer an exciting and challenging work environment, as well as a company culture that values collaboration, innovation, inclusion, compassion, and integrity.

We provide an inclusive workplace with a highly engaged team that collaborates, supports, recognizes, and celebrates each others’ differences.

What Our Employees Have to Say

“I love my job and seeing how big of a difference we can make in people’s lives. I also am really thankful to have coworkers that genuinely care about one another and support each other.”

“Not only does EmployAbilities have good values, it demonstrates those values to clients and staff. It is the best environment that I have worked in, where my input is valued and all people are respected. EmployAbilities walks the talk.”

“I am finally doing what I have always wanted to do as a career. I love the fact I am helping change people’s lives one person at a time.”

“I love EmployAbilities, I’ve been here a long time because I still get excited when I tell people about EmployAbilities. I feel awesome about the work we do.”

How to Apply

Please submit your complete resume and cover letter as one document (in Word or PDF format) to: Monika Ahuja at In the subject line, indicate Case Manager / Facilitator (RYC).

The deadline for submission is October 31, 2023.

We thank all applicants for their interest. All applications will be reviewed. Only individuals selected for interviews will be contacted.

EmployAbilities is an equal opportunity employer, and we are committed to increasing diversity and inclusion in our workforce and in our organizational practices. We encourage candidates of all backgrounds and experiences to apply.

If you require accommodations at any time during the recruitment phase include that information in your application.

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Please note - this is a job application for work with EmployAbilities. If you're looking for work elsewhere or want information about one of our programs, visit the "Looking for Work" section of the website.

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